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Shared Inbox and API Intergrations

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  • Mariel commented  ·   ·  Report

    The customer is using an API to send text messages through a number assigned to a call queue. Consequently, the message history appears in the call queue.
    The customer's requirement is for recipient responses to appear in the call queue tab rather than the shared inbox.
    Currently, customer responses are showing up in the shared inbox instead of the call queue. The customer wants all text communications to be consolidated in one place.