Inbound SMS Workflow Triggers and Contact Properties
Please consider adding support for inbound SMS/replies as HubSpot workflow triggers in the RingCentral for HubSpot integration.
It would also be helpful to optionally populate standard or custom HubSpot contact properties with inbound and outbound SMS details.
Currently, SMS can be logged as Communication activities and associated with matched contacts, but inbound replies cannot directly trigger HubSpot workflows or update contact properties.
This capability would enable customers to build automation based on incoming SMS responses and better integrate SMS activity into their HubSpot workflows.
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Eric Felipe
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