39 results found
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Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
18 votes -
Zero Destination for Physical Phones without Custom Config
Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.
10 votes -
8 votes
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No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users
When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.
6 votes -
Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...
...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…
6 votes -
Create a single task for queue calls | RingCentral for Salesforce
Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.
4 votes -
RingCentral Webinar for HubSpot
It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce
4 votes -
Display the dialed/callee number for incoming calls
Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.
It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.
4 votes -
Screenpop on a New browser window or tab | RC for Salesforce
Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).
It would be great if had an option for 'New browser window or tab' to work on Lightning mode.
This way, the screen pop will appear on a new window or tab whenever there's an incoming call.
3 votes -
Mass texting using RingCentral for Salesforce
It would be great if we had the option to send mass text in RC for Salesforce integration
Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS
3 votes -
Option to increase the size of the CTI dialer
It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.
It's very convenient if we can increase at least the height of the dialer.
3 votes -
shared lines for Yealink T54W compatibility
Hello,
As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.
The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines
3 votes -
CALL SWITCH
It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.
2 votes -
Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce
The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.
Currently, we don't have the ability to configure or modify the dashboards and results.
It would be great if we have an option to edit it to include or remove results from the reports dashboard.
2 votes -
Option to use RingCentral's conference feature in MS Teams
It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)
Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.
2 votes -
Option to use Picklist (Multi-select)
Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.
It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.
2 votes -
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same RingCentral
Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account
2 votes -
multiple users can monitor the same calls
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
2 votes -
Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts
Cisco Phones Hot Key for " Accept Queue Calls ".
Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls1 vote -
Added a place to change the number of times an IVR menu repeats if a callers does nothing.
I would like to be able to change the number of times and IVR repeats before it times out. 3 times is to long.
1 vote
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