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Developer Platform, APIs, & Integrations

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947 results found

  1. Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  2. Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote

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  3. Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.

    10 votes

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  4. We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote

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  5. MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote

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  6. Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote

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  7. As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    12 votes

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    Implemented  ·  2 comments  ·  Integrations  ·  Admin →
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  8. Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes

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  9. Like cloudlex or peer. Track incoming calls from within the app

    3 votes

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  10. Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes

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  11. Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes

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  12. Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes

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  13. The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes

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  14. It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes

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  15. Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    22 votes

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  16. It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes

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  17. Need to have the feature to be able to use the app even outside the office.

    1 vote

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  18. Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183

    4 votes

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  19. Connect with Workiz

    2 votes

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  20. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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