Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1009 results found

  1. Netsuite Integration

    Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Status and Queue visibility in RingCentral in Salesforce.com

    Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Advyzon CRM

    Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. SCIM Provisioning Enhancement

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to…

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Salesforce plugin does not reflect intercompany name when dialing an extension.

    It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Make Ring Central available as a printer option in control panel

    this would make fax usage universally easier for all .

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. RSS Reader

    In MS Teams there is a solution to have RSS Feeds posted to channels. That would be nice for example DATEV Update feeds.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Add a field to capture the number a user dialed in the Salesforce Integration

    The inability to attribute a phone call via Salesforce is a bit alarming as this is a huge miss on RingCentral's part. One of the primary reasons to have multiple phone numbers beyond the obvious of going to different people is to attribute where a user found you and called in from. The current Salesforce integration (July 2022) doesn't surface the number that was dialed and therefore lacks the capability to setup dashboards capable of attributing calls from various locations and ability to view the data alongside other Salesforce data. This data exists within the RingCentral portal reports but is…

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Tekion CRM integration

    This is a new car dealership platform that many dealerships are moving to.

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. Auto-login to RingCentral every time we are logged into Saleforce

    When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. Kindly add application or CRM intergration with The Britsoft

    Kindly add application for CRM Intergration with the Britsoft

    1 vote
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  13. Incoming Calls Ring in SalesForce and RC

    Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Integrate Company Cam for photo uploads

    when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. Allow Reincubate Camo integration in RingCentral App.

    Reincubate Camo is a 3rd party camera app that allows you to use your phone's camera as the web cam. RingCentral Meetings allowed the integration, but the new RingCentral App does not. Your phone's camera is a much better camera than most built in webcams. And Reincubate Camo allows the phone to do all the video processing so your computer does not need to use additional resources to process.Below is a link from Reincubate showing what needs to be allowed in the RingCentral App for this integration to work.https://reincubate.com/support/camo/camo-faq/#allow-camo

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. disable Provisioning related email alerts sent to users

    We are planning to FULLY turn on AD/azure Provisioning for Ring Central
    Every time I test with Provision on demand an email alert is sent to the user.
    I don’t think it should be triggered at all, should be just added to a daily report Admins can view
    daily report of all Provision related changes

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. ‘Works with Slack’ as installed app

    Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally, I should be able to go to the app tab in RC and open Slack. You have integrations with Google in your ‘Works with Google’ section you should have ‘Works with Slack’ as installed app. There’s incredible need to to contain where conversations are happening and centralizing the activity it’s a huge miss not to offer this.https://www.ringcentral.com/apps/slack

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

    When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. RingCentral for Salesforce: session timeout

    The request is for session timeout (auto log out) within the SFDC integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...

    ...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 37 39 41 … 50 51
  • Don't see your idea?