Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

990 results found

  1. RCV and RCM toggles in the Google Chrome extension

    The request is to add toggles to the Google Chrome integration settings to support turning On/Off of the RCM/RCV and RC Audio Conference prompts used when creating new Google Calendar meetings. This will enable users to make their own determination as to whether or not they want the option to add meetings.

    1 vote
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Different location for search query results (dialed digits match) in RC for Google

    RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. MSI file for Skype for Business/Teams client

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Ability to leverage user DID when using SSO (on Chrome Extension)

    Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Microsoft Dynamics Mobile Integration

    The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Integration between RingCentral Contact Center and EPIC

    Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
    Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
    1 - Patient calls IVR and selects option to make appointment
    2 - Caller ID passed to Epic to see if there is a phone number match
    3 - If not, system states that the caller ID did not match and asks patient to key…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Implemented  ·  Michelle responded

    This is now available using the RingCentral Patient Assist integration 

  7. Integration with Symphony (O365, Teams, etc.)

    The request is to integrate RingEX (both voice and video experiences) with Symphony.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...

    If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 46 47 48 50 Next →
  • Don't see your idea?