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209 results found

  1. Salesforce SMS

    Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. RC for Salesforce - Schedule meeting to Leads

    Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    13 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. Salesforce call quality improvement

    Ability to have an option to improve the quality of post call.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Salesforce SMS

    Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. RC for Salesforce implementation

    I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. RC for Salesforce - Automated SMS

    If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. RC for Salesforce - Click to Dial for Custom Component / Records

    needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. RingOut to allow external numbers - Salesforce CTI

    RingOut option in Salesforce to allow adding external numbers

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. RC for Salesforce - Open CTI to all SF Built-in Apps

    Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. Salesforce picklist

    Ability to restore the picklist created before in Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Salesforce screenpop

    Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  13. SMS Analytics in Salesforce

    Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Salesforce Call Routing

    Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  15. Key Commands in Salesforce

    Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. Call activity to appear on feed through CTI on Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. RC for Salesforce - Softphone

    Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. RingCentral for Salesforce Messaging tab

    Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. Mass texting using RingCentral for Salesforce

    It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. RingCentral for Sa;lesforce click to dial

    Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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