587 results found
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Allow admin user to turn users on and off que under live report
This will help manage users to go on call que
1 vote -
Analytics: Detect Users with no such Activity
Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance reports where I would have to check each user manually.
1 vote -
Team Message Filtering
Please provide the ability to generate top talkers report for specific Teams/chat channels.
1 vote -
Creating functions with KPI's
It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.
1 vote -
Add Handle Time (out) to be added in Calls Tab in performance reports
Customer wants the actual feature be added in Calls Tab in performance reports.
1 vote -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
1 vote -
Add column showing the user's MVP license analytics report
would like to be able to filter reports for users that have MVP licenses only.
1 vote
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