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  1. Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR

    1 vote

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  2. In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    1 vote

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  3. is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?

    1 vote

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  4. The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
    Should have hold and transferred call duration correct for two users.
    Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.

    2 votes

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  5. The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.

    1 vote

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  6. I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.

    2 votes

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  7. To have visibility to see the number of call per day per customer in Analytics

    1 vote

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  8. We would like to be able to share a user's direct number as a caller ID with other users.

    2 votes

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  9. This option is available in Live Reports so it should be available too in Performance Reports.

    2 votes

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  10. For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.

    1 vote

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  11. • What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
    • How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
    • Who would benefit from it? The RingCentral customers.
    • How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users

    1 vote

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  12. Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

    1 vote

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  13. 2 votes

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  14. I need assistance in identifying the caller ID on the performance report.

    1 vote

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  15. that way we can filter unnecessary calls that didnt even lasted 120 seconds

    1 vote

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  16. A report that will only show the date and time of log in and log out of the user on the RC app.

    2 votes

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  17. The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.

    Please allow us the ability to download our bills in csv format, or at least the first 3 pages.

    1 vote

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  18. Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.

    2 votes

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  19. The performance report should show the percentage/counts of the internal transfer and external transfer in the dashboard without checking every call of every user

    When checking the performance report there is no filter that the customer can use immediately to see which calls are being transferred. The customer still needs to check each call manually under Performance Report to determine which has been transferred.

    1 vote

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  20. The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes

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