583 results found
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Agent Performance Metrics
Customers are asking to see how long an individual or group of individuals have been logged into a queue, set to DND, in a call, etc. so that they can assess performance.
1 vote -
LOB Analytics: Do not count Abandoned calls correctly
For the Abandoned rate, it is possible for a call to be answered, put on hold, and then the caller hangs up. This would count as answered and abandoned. This causes some customers that certain standards from customers on reporting to log abandoned calls that are not truly considered abandoned. The abandoned rate needs to reflect calls only that are actually abandoned calls.
1 vote -
Ability to remove the warnings when creating Wallboard from the Analytics portal
when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen
1 vote -
Analytics that allows admin to audit user's endpoint device.
Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.
1 vote -
Add info detail in Business Analytics tables
Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?
1 vote -
Allow additional users to subscribe to a dashboard in Business Analytics
Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.
1 vote -
ability to find out who is answering the phones when they are not on the phone and who is not.
ability to find out who is answering the phones when they are not on the phone and who is not.
1 vote -
Generate/Download Report data per day
Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
1 vote -
option to see the percentage of the calls that had incomplete data captured on Analytics
Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.
1 vote -
Publicly accessible Performance Reports in the RingCentral Analytics portal.
Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
1 vote -
Capability to removed the data of a deleted user from the Analytics Portal within waiting for the 6 months period.
Capability to removed the data of a deleted user from the Analytics Portal within waiting for the 6 months period.
1 vote -
Reports for federated accounts
We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
1 vote -
Monday - Friday Performance report
The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
1 vote -
Live reports in Analytics to display list of extension numbers under Queue monitor.
- Under Queue monitor> partner wanted to see the list or the extension number who are available or engaged in a call
1 vote -
Report Info in Body of Email not Attachment
Hello,It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape view.It can be very simple: Name - Total Calls - Handle TimeThen the pdf can be attached for more detailed information.Thank you!
1 vote -
The customer would like to add the number of external calls for users and call queue from the dashboard.
The customer would like to add the number of external calls for users and call queue from the dashboard so that they can easily track the number of external calls for users and call queue.
1 vote -
User Performance Report KPIs - ADD KPI FOR #INTERNAL AND #EXTERNAL
It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.
1 vote -
Businesss & after hours range for LOB Analytics Subscription Reports
We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports
1 vote -
1 vote
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Export Performance analytics in a specific time period (Month) to be broken down by day not summed.
Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a CSV. I included a screenshot of another program that does this and it makes it very easy to export all this information.
1 vote
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