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437 results found

  1. It would be best if the Calling Credit Package charges indicate if it is due to SMS, Toll Free minutes or international overage charge.

    1 vote
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  2. My extension still shows available in a call queue even though I forced logged out and I am not logged in to any RingCentral applications anymore.

    I don't think it make sense that you would still be available if you are already logged out to all platforms. Kindly have that feature where if you are logged out to everything you should automatically be considered as unavailable, instead of just the DND feature.

    1 vote
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  3. When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.

    To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:

    Username

    Timestamp

    Message content

    The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.

    Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…

    1 vote
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  4. RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.

    1 vote
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  5. Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.

    2 votes
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  6. We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.

    2 votes
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  7. Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.

    1 vote
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  8. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    2 votes
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  9. we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour

    10 votes
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  10. A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.

    2 votes
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  11. Add Columns and Rows on Downloadable analytics report

    1 vote
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  12. When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.

    1 vote
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  13. ive created a weekly report from the performance/analytics tab and have created a subscription to be sent out- but would like to include the graphs that are present on the dashboard

    for some reason they do not transfer into the downloaded report

    1 vote
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  14. When changing tabs in QOS analytics reports, you lose your filters. If I pick a site in Overview then want to drill down into its calls by clicking the Calls tab, the filters reset and I have to re-choose the site - for example. This is highly annoying and seems like a waste of time.

    1 vote
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  15. We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.

    1 vote
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  16. A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.

    1 vote
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  17. Currently, usage frequency only generates 30 days back from the last date of date range selected.

    We're looking forward to have wider date range for usage frequency so customer can run it for 2 months to 6 months range.

    1 vote
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  18. Ability to send text and convert it as phone call

    2 votes
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  19. Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics

    1 vote
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  20. Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.

    9 votes
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