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437 results found

  1. Call queue is forwarding a call during business hours and being tagged as abandoned

    If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.

    Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  3. Export Adoption & Usage

    Export Adoption & Usage

    5 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  4. ability to download in bulk voice recordings before they reach the 90 day expiration

    I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. SMS logs download per user

    To have the option for downloading SMS logs per user extension

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  6. Tagging Auto-Forwarded/Rollover Calls as "Forwarded/Transferred" and not "Missed" on Performance Reports/Analytics

    In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. spam

    Need the ability to review performance and exclude calls flagged as potential spam from the stats

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Work hours bulk user list

    Ability to generate a list of work hours for all users.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. Include Limited Extensions Call Data to Analytics Reporting

    Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:

    Monitor call activity for Limited Extensions.
    Generate reports for internal tracking and auditing.
    Gain insights into overall system usage and performance.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Have a report which shows all uses who have a divert on their phone

    Have a report which shows all uses who have a divert on their phone

    31 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  11. Save option for reports in Business Analytics tab in Analytics report portal

    It is easy to save a particular report in Performance Reports tab in Analytics portal since I don't need to go back and filter the specific date that I want to look for but instead I can just save and no need to filter the date again. Must have the same option under Business Analytics tab since the only option there is either subscribe or download.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  12. QOS for contact centre users

    With in the OQS you cant see any information if they are a contact centre users, it would help to have this information in the QOS then if a user is having issues we can gather more information from here.

    1 vote
    New  ·  0 comments  ·  QOS  ·  Admin →
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  13. Lock Ringtone Volume for Polycom

    Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume

    e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks

    3 votes
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  14. Call Park

    Call Park location should be accessible to see on desktop/mobile app.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. Call Tracking & Attribution

    Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. Check IP address in the admin portal

    Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    15 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  17. add a second number for the verification code

    Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Reflect RC custom message within Admin Portal

    The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    4 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  20. Reports for adoption and usage.

    A way for make scheduled reports for adoption and usage.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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