Check IP address in the admin portal
Ability to check IP address of the provisioned phone in Ringcentral via admin portal.
I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?
Jennifer Bas
shared this idea
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Craig
commented
It's good to know this information is available somewhere, but
1. Downloading a file from the analytics module isn't a really obvious place for phone technician or help desk person to go. It takes too long to get the information that way. The IP address should be displayed with the other device information under Phone System / Phones and Devices
2. Using the analytics module doesn't help with phones that have not made a recent call. In our environment there are phones on loading docks, in certain hallways, in hospital exam and operating rooms, and in department lobbies that may not get used very often. They might be completely missed by a report that is limited to calls made in the last six months. I should be able to see the device's IP info on the Device page, and I should be able to run a listing that lists all the devices currently online and their private IP addresses. I should also be able to run a listing that shows all the devices on my account, their last known IP address, and the last time they were online.
The system has the private IP information for every device, it should display it on the device pages, along with a "last online" value.
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Joshua
commented
We are in a testing phase in preparation for moving over the RingCentral. I am navigating around and learning the admin side of it and just realized that the private IP of registered devices isn't listed anywhere. This seems like a huge oversight for a basic feature that should be there. I did see some mention that you can run and download a call analytics report and there is a column that shows the call initiator's device private IP. It's kind of ridiculous if that's the only way to see it. Because the private IP is listed there, the system already has it, so it should be a very simple implementation to show it on the device information screen.
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Erik
commented
In analytics, it shows the internet IP the phone is using, not the endpoint IP.
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Hilary
commented
You can see the IP address of the user in Analytics/QOS/Calls. The information is in the downloaded file from that screen. This report also tells you the user agent.
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Mark
commented
I would love to have this feature
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Mike
commented
A List of All Phones' IP Addresses is Important for CyberSecurity Protection. Where can I find this information in the Admin Portal?