616 results found
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Correct RingCentral Call Log Descriptions of certain events
The descriptions of specific call events or call statuses in the Call Log columns are confusing, particularly for the "No Answer" status. The event description should accurately reflect when a call is missed or not answered, rather than incorrectly indicating that the IP Phone is offline. This discrepancy needs to be corrected to improve the clarity and accuracy of the Call Log information.
1 vote -
Reporting and Analytics
ability to see what the user selects when transferring a call: Ask first, transfer, or voicemail.
6 votes -
Make Analytic reporting downloadable.
It would be helpful to make the Live Reports, and other Analytic Reports and Dashboard data downloadable.
1 vote -
live reports agents status
Kindly consider this idea where users are showing available in live reports however they are offline when I check the status.
1 vote -
Ability to generate dashboard for fax
Run a report to see our usage of fax for all users.
2 votes -
Have the ability to view Business Anayltics and Performance Reports on two different screens. Currently, info does not match.
Have the ability to view Business Anayltics and Performance Reports on two different screens. Currently, info does not match.
1 vote -
Have the option to have a toggle for compact, and detailed view, For bussiness analytics dashboard
Due to the update of bussiness analytics dashboard, extension number after the Call Queue Name are not longer showing. Please have the feature where there is a switch toggle for compact and detailed view We can have the capability to see the extension number where the call went to.
Detailed Observations:
Historical Data (March 2, 2026): The call logs clearly show extension names followed by their specific numerical identifiers (e.g., "(MS) Nuvias 3074).
Current Issue (March 6, 2026): The call logs show that for similar "Queue Calls," the numerical extension suffix has disappeared, leaving only the name (e.g., "Yealink Hotline…1 vote -
Reporting NiceIncontact and RingEX
Reports available that would show the date and names of employees disabled/inactivated for RingEx and NiceInContact
1 vote -
DND Report
Is there anyway I can run a DND report on my RC numbers?
1 vote -
Shows AI total minutes used in AI reporting
To be able to see total minutes of AI usage even if we go over the allotment
2 votes -
billing cycle
Have a Date Range selection for "billing cycle" that matches monthly subscription billing range
1 vote -
Fax Trace Report
I would like an option to trace in/outbound fax activity. This should include faxes sent/receive via app or by email to rcfax.com.
1 vote -
User Group Manager Access
User Group Manager Access. Where the Manager of a particular User Group can only access the Call Log of their assigned members.
2 votes -
Add JOB ID to Adoption and Usage 'phone' report
Add Job ID to each line for the phone usage and adoption report. A lot of company use employee IDs as their primary automation data point. Having that information take a large manual step out of vlookup automation and lining up data to use in automation.
1 vote -
Please include call time of day for better tracking
Please include call time of day for better tracking
1 vote -
Account-Wide Extension Call Routing Report
Requesting the ability to generate a comprehensive report that provides call routing details for all extensions within an account. The report should include key routing configurations such as call handling rules, forwarding settings, queue memberships, IVR paths (if applicable), ring order, overflow destinations, and failover routing.
This feature would eliminate the need to manually review each extension’s configuration individually in the Admin Portal. It would significantly improve efficiency for administrators and support teams by enabling faster auditing, troubleshooting, documentation, and validation of call flow setups across the entire account.
3 votes -
Category over time Widget Filters
Currently in the dashboard the Category over Time Widget it is mandatory to select the teams. We would like the option to select between, team. group , or Role. We currently have 112 teams but only 15 groups. Selection process would be much easier.
1 vote -
Caller ID information for numbers not saved in CRM.
Manually enter caller ID information for numbers not saved in CRM. Information only available to admins or other users as an option. Currently there is not a way to save caller ID info without it being a contact in the CRM. More specific the caller ID should remain hidden unless specific access if given. The contact info should only be available in reports for Super admins or admins.
I have identified hundreds of calls made to recorded lines to inflate call numbers. I need to enter an identifier or caller ID so it is clear to me when I run…1 vote -
Grouping Historical Reports
It would be great if there was a way to group historical reports into different folders. So when someone sets reports to private, they could put different reports into different folders to help organize all the reports they have.
1 vote -
Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown
There should be an option in the Admin portal to sort outgoing faxes by Busy, Sent, and Unknown. It would be more efficient to have this option available before downloading the logs to easily identify the faxes that were successfully sent
8 votes
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