364 results found
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Phone Directory report to show the list company number here on my end
A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.
2 votes -
Hourly
I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…
1 vote -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
1 vote -
Allow KPIs + metrics to be downloaded in an interactive PDF format
Allow KPIs + metrics to be downloaded in an interactive PDF format. Where you can drill down into each individual call leg, network element and connected endpoint. This can help with call flow analysis, MOS, jitter, overruns, QoS, underruns, tunnels, ports etc - along with some or mobile device metrics with the ladder.
1 vote -
Allow unassigned deskphone to be assigned an unassigned user/extension
Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.
1 vote -
show the agent that transferred the call in real time analytics
It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.
1 vote -
Download Business Analytics Report without all the call details just the results
Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.
1 vote -
ability to receive email with summary of the notes for every call after every phone call
ability to receive email with summary of the notes for every call after every phone call
1 vote -
Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually.
Three-way calling on analytics in one thread instead of showing that the call was been registered as a multiple call or called individually. It seems that for conference or 3-way call on the reports, it shows that the numbers were called separately instead on a single thread or on a single flow. This feature must be implemented for a more detailed view.
2 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
sms log report in regular time and not zulu time
It would be better to have the time in the SMS Log show up as EST, CST, etc.....currently on the screen it shows the right date and time but on the downloaded report it shows Zulu time...I can read it but the managers here cannot seem to grasp it. Please make that switch to make easier for those who cannot calculate Zulu time.
1 vote -
need a report on deleted users
We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.
1 vote -
Report only for users with digital license
Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.
2 votes -
Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
1 vote -
Able to generate report to view last usage of device
when is the last time a user utilized their desk phone
1 vote -
able to view reports for list of devices assigned to users
which users are using a Cisco SPA-508G deskphone
1 vote -
RCX Fields
Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.
The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.
Metric: Interaction Start Quarter…
4 votes -
Analytics should have the option to select multiple dates.
Ability to select multiple dates when creating reports.
2 votes -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Report to show how many calls each queue member has answered
A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.
If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned
1 vote
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