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524 results found

  1. Make Call Log Report Viewable On Screen

    When you download a detailed call log report to a .csv file, you get A LOT more data and info than you do when you view the exact same report on the screen. You have to download it to actually get the data. Please fix this. You should be able to set your filters and see the data on screen, and THEN download it if you so choose. Instead, you get a small sample on screen and no indication that there is a lot more in the download file.

    1 vote
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  2. Please add the last work week option to Call Log Reports.

    Please add the last work week option to Call Log Reports. I see that I can manually choose the dates, but there is no way to select the last work week. This means I have no way to subscribe to this report without manually changing the dates. Last work week is available in most other reports, just not an option in the call log report for some reason. Screenshot is attached.

    1 vote
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  3. Include a link in analytics page

    Include ability to add a resource link to a custom dashboard that shows definitions of call results.

    Like this: https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_U

    1 vote
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  4. Custom Reports for Non Contact Center Accounts

    We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.

    1 vote
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  5. Make the trend graph available as a table with weekdays.

    1 vote
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  6. Performance Report Filtering

    Brand: BT Business

    Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
    We can only search phone numbers marked as INTERNAL and EXTERNAL.
    Most of the calls made by users are tagged as CALL OUT.

    1 vote
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  7. Add other Online data back up for RingCentral Archiver

    Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint

    1 vote
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  8. Park off / transferred calls should consider as answered calls

    please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent

    1 vote
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  9. answer call

    Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.

    1 vote
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  10. Would like the ability to determine if the sales rep or customer hangs up the phone on a call.

    1 vote
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  11. Ability to see the call details down to the seconds

    Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.

    1 vote
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  12. Performance Report for 1 -Year

    extend the time range for 1 year or more instead of 6 month period

    1 vote
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  13. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote
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  14. Ability to change the wrap time message in Queue settings

    When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?

    1 vote
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  15. Ability to pull an entire year of data within the performance analytics

    I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.

    1 vote
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  16. Add the Session ID column to Detailed Call Log Reports

    Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
    The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.

    1 vote
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  17. Ability to schedule subscriptions on the half hour

    We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.

    1 vote
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  18. Ability to pull assigned queues within Performance Reports along with Department.

    It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting

    1 vote
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  19. Further filtering for call type

    In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.

    1 vote
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  20. Remove the Company Number in Call Log "Forwarded To" Column

    When going to Reports>Call Logs>Detailed>Expand All , I can see that the calls are being forwarded to the main company number. The call is not but forwarded but it is showing there as default in Voip. We want this removed because it is unnecessary and confusing if we will generate a report.

    I don't want to remove the entire column of "Forwarded To" because we wanted to have visibility if the user is doing a legit call forwarding. We just want it to be blank if there's no call forwarding made. No need to put the main company number in…

    1 vote
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