Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
5
votes
Jason Earl Romero
shared this idea
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Jorge
commented
To understand separately if internal calls are screened/answered, a separate filter for "Internal calls" should be an option.