Settings and activity
59 results found
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178 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!An error occurred while saving the comment -
1 vote
Jorge
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5 votesJorge
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An error occurred while saving the comment Jorge
commented
To understand separately if internal calls are screened/answered, a separate filter for "Internal calls" should be an option.
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6 votes
An error occurred while saving the comment Jorge
commented
Significance:
- In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.Jorge
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6 votesJorge
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127 votes
An error occurred while saving the comment Jorge
commented
- Apart from the current supported "Warm transfer" or "Ask first" option on the RC App, there should be an indicator on the incoming call pop-up if the call is transferred from an extension.
- This saves time instead of warm transferring the call and this also increases the efficiency of handling incoming calls that can be differentiated from an actual first hand call.
- See screenshot as sample recommendation. -
2 votesJorge
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10 votesJorge
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1 voteJorge
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4 votesJorge
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1 voteJorge
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1 voteJorge
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1 voteJorge
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1 voteJorge
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2 votesJorge
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192 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Jorge
commented
Audit Trail Should Include User Presence Settings ChangesCertain functions on the entire presence tab most especially the permissions tab is important to be tracked to know who made the changes. This disallows user to communicate with each other though presence/dss keys/HUD and affects productivity and efficiency of the phone system.
An error occurred while saving the comment Jorge
commented
This is to identify who access the call recording, and who played and reviewed it via Audit Trail. For reporting, this will help the customers identify who monitors other users on their account.
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5 votesJorge
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1 voteJorge
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3 votesJorge
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2 votesJorge
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Adding to this is the ability to enable and disable notifications for "Incoming Calls" which is already available on the RingCentral Desktop app but is not found on the Mobile App.