I am looking for a better way to review IVR performance in Business Analytics or Performance Analytics. In Performance Analytics, I have to drill down into every single call to see the IVR key presses, routing, and results of each step in the IVR. This is the data I'm looking for, but I am not able to find a way to pull that information into a custom dashboard or grid to measure performance. Some questions I'm asking from such a dashboard would be: At a given site, how many external callers pressed 4 to place a food to go order? Of those key presses, how many were answered, how many went to voicemail, how many were abandoned? Similarly, at a given site, how many external callers pressed 2 to inquire about a catering order or speak to a Manager? How many of those calls resulted in live talk, how may went to voicemail, how many were placed on hold?