Add KPIs from Performance report to LOB Analytics
Available vs unavailable hours per Queue memberAvailable start time (per day) per Queue memberAvailable end time (per day) per Queue memberBusy hours average (Busiest hour of the day on average)Busy day average (Busiest day of the week on average)Ability to compare week to week OR month to monthAverage talk time per Queue MemberCall Rating average total and per Queue memberTotal calls NOT answered by an available agentTotal calls NOT answered because all agents were unavailable
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Megan
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