Settings and activity
11 results found
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32 votes
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Jon
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30 votes
An error occurred while saving the comment Jon
commented
Even if RingCentral didn't allow us to customize, at the very least allowing us to manually set the soft keys how we want within the phones' configurations themselves would at least be something. The fact that those get overwritten with the RingCentral config that we're unable to modify though is a problem - this needs to be addressed.
Jon
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15 votes
An error occurred while saving the comment Jon
commented
Agreed - our past PBX tracked agents' availability so that we could pull reports showing how often they were actually available to take calls in a queue, vs when they were toggling off for lunches, breaks, etc. Learning we'd be losing that when transitioning to RingCentral left our supervisors rather upset... would love to get this back.
Jon
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35 votesJon
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74 votes
An error occurred while saving the comment Jon
commented
Agreed - this was available in our former PBX and our supervisors are not pleased to be losing the visibility as we transition to RingCentral - would very much like this to happen!
Jon
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3 votesJon
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10 votesJon
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32 votesJon
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22 votes
An error occurred while saving the comment Jon
commented
If this idea gets implemented, I would ask that similar inclusions be made to reporting to show when users toggle their "Accept queue calls" setting.
Jon
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1 voteJon
shared this idea
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2 votesJon
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Agreed with Andy - it'd be one thing if even while the background couldn't be configured centrally, we were still able to configure it manually on each phone. It'd be a pain, but at least it'd be an option. To have that change undone with every phone reboot though by RingCentral, when RingCentral doesn't even have a reason to touch that parameter since the admin portal doesn't allow for control of it, is ridiculous. If you're going to keep us from using the features of the phones themselves, then you need to provide a way to utilize those features through RingCentral itself... otherwise, leave the parameter alone when configuring on boot.