When running Analytics report, under Performance Reports, for the toll number, it will only show answered calls and not missed calls.
Calls to this number are forwarded to a Queue, which goes to another queue if max wait time is reached, they should eventually be forwarded to cell numbers. These calls that are missed do not have a user assigned to the cell that answers the calls when missed. When running Analytics report, under Performance Reports, for the toll number, it will only show answered calls and not missed calls. Customer needs the missed calls to appear in the reports.
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Josh
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