Settings and activity

20 results found

1. When running Analytics report, under Performance Reports, for the toll number, it will only show answered calls and not missed calls.

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Josh shared this idea  ·  Jul 27, 2022

2. Update Bulk Upload Confirmation Spreadsheet to show Sucesses

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Josh shared this idea  ·  Jul 29, 2022

3. Custom modification of extension permissions in Admin Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Single Pane of Glass for multiple Call Queue Logs

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. call waiting longer than 15 min & customise the number of callers in a call queue

   29 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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7. Please add the ability to turn off the user added initial email every time you add a user.

   23 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Filter download user list

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Alert for when someone is on hold for extended time

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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11. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. User group access call log of the same user group

    69 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Set login option for agents (Admin)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Enable/Disable OnDemand Call Recording by user (not system wide)

    72 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Josh commented  ·  Sep 22, 2021  ·  Edit…  ·  Delete…

    Want the ability to enable On-demand call recording only on specific extensions. They do not want the all users to be able to use On-demand recording, only selected ones.

    Save Submitting...

15. Allow the option to hide virtual numbers to be used as an outbound call.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Password and PIN Expiration Requirement

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Ability to Turn Off Calling Out Through Voicemail

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Be able to delete export report manually from RC app

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Make a way to see what queues the agents are in from the service portal

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Customize Conference Line Greeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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