SLA - How to we set new threshold How are the SLA calculated - can we set our preferences. 1 vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Linda shared this idea · Dec 21, 2020 · Report…Report… · Delete… · Admin → Already Exists · Jan 25, 2021 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment