Skip to content
← RingCentral Ideas

Settings and activity

6 results found

  1. Detailed report of abandoned calls in a call queue in analytics

    35 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Dave commented  · 

    This data is very important for our Sales Team so that they would have the ability to follow-up on abandoned calls by call the customer back if they can get the caller ID

    Dave supported this idea  · 

  2. AI note taker

    30 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminHarish (Senior Product Manager, RingCentral) responded
    AI notes are coming to customers in July 2026 — an in-meeting recap plus a detailed post-meeting summary with action items — available in the RingCentral app on desktop and mobile and on the browser.


    Dave supported this idea  · 

  3. AI Assistant - consolidate the number of times "AI is Taking Notes"

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Dave supported this idea  · 

  4. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Dave supported this idea  · 

  5. Allow multiple supervisors to monitor a call simultaneously

    72 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Dave commented  · 

    One manager will frequently ask a second manager to monitor a call for training and customer retention purposes

    Dave supported this idea  · 

  6. Allow multiple people to call monitor at the same time

    68 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Dave supported this idea  ·