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Settings and activity

6 results found

  1. Detailed report of abandoned calls in a call queue in analytics

    33 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dave commented  · 

    This data is very important for our Sales Team so that they would have the ability to follow-up on abandoned calls by call the customer back if they can get the caller ID

    Dave supported this idea  · 

  2. AI note taker

    23 votes

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    New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Dave supported this idea  · 

  3. AI Assistant - consolidate the number of times "AI is Taking Notes"

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dave supported this idea  · 

  4. Silent Monitor, Coach, Barge - Update prompt when user is already being monitored

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Dave supported this idea  · 

  5. Allow multiple supervisors to monitor a call simultaneously

    60 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Dave commented  · 

    One manager will frequently ask a second manager to monitor a call for training and customer retention purposes

    Dave supported this idea  · 

  6. Allow multiple people to call monitor at the same time

    67 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dave supported this idea  ·