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  1. 5 votes

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    Windy supported this idea  · 
  2. 3 votes

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    Windy supported this idea  · 
  3. 2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 
  4. 23 votes

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    Windy supported this idea  · 
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    Windy commented  · 

    Recording Agent time in Call Queue
    I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call.

  5. 3 votes

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    Windy supported this idea  · 
  6. 9 votes

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    Windy supported this idea  · 
  7. 2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 
  8. 3 votes

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    Windy supported this idea  · 
  9. 2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. 6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Windy supported this idea  · 
  11. 3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 
  12. 4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 
  13. 1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 
  14. 3 votes

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    Windy supported this idea  · 
  15. 2 votes

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    Windy shared this idea  · 
  16. 3 votes

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    Windy commented  · 

    Call recipient should have the ability to hear a whisper as to where the call came from (especially from social media like Facebook,Instagram Google etc.)

  17. 2 votes

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    Windy shared this idea  · 
  18. 2 votes

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  19. 2 votes

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  20. 2 votes

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