← RingCentral Ideas

Settings and activity

54 results found

  1. Allow multiple users to respond to the main number texts

    117 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  2. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  3. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  4. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  5. Change frequency of periodic tone on outbound recorded calls

    8 votes
    0 comments  ·  Phone & Messaging  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  6. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Windy supported this idea  · 

  7. Ability for the Super Admin to Disable voicemail account wide and user level

    11 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  8. Download SMS content

    76 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  9. Update Notifications to SMS functionality

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  10. Toll-free MMS Enabling

    37 votes
    Future Consideration  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  11. Ability to disable delete button in call log

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy shared this idea  · 

  12. notification via text

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  13. Abandoned Call queue Rate

    9 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Windy shared this idea  · 

  14. Zero Dialing- Do nothing

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Windy commented  · 

    Zero dialing setup to "Do Nothing" in Auto-receptionist should work not only if the greeting is being played as a group or to a user extension.

    Windy supported this idea  · 

  15. Remove Guest User in RC app/Admin Portal

    29 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  16. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  17. Download team messaging

    7 votes
    1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  18. Increase HUD and appearance feature to more than 100 extensions. At least 200.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  19. Sync Default Cover Page from Service web and RC app

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  20. Ability to merge two sites but retain individual directory assistance

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Windy shared this idea  · 
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