Settings and activity
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31 votes
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Ken
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1 voteKen
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2 votesKen
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16 votesKen
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478 votes
An error occurred while saving the comment Ken
commented
This Should be a MUST report! What are my employees doing during the day ? Why are we missing some phone calls ? This would give the ability to look into who is punching out for what reasons at certain times of the day.
Have the ability to show totals for the day how long they were on DND , Away Etc...PLEASE Agree this is a very important report .
An error occurred while saving the comment Ken
commented
How often does an employee go on Do Not Disturb, Invisible etc... This is key info!
Ken
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25 votesKen
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8 votesKen
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16 votes
An error occurred while saving the comment Ken
commented
Missing telephone calls from customers is missing potential business! We like to call those customers back if they abandon a phone call due to being on hold for a couple seconds. etc... Could we please have a way to view those calls for today so we may call the customers back at the quick touch of a button.
Ken
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22 votes
An error occurred while saving the comment Ken
commented
We currently use teams for messaging, However using multiple apps sucks but having Read Receipts so you can tell when an employee reads your note is very important
Ken
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In Live reports, you can visually see that you have had 3 Abandoned calls in this image attached. It would be nice if you could click on the Abandoned box and it be a hyperlink to take you to the list of Abandoned calls during that Live report period timeframe. If we miss a call for any reason , we want to try and call that customer back if we still haven't talked to them.