I’ve gone through the available reports in RingCentral, but unfortunately, the existing reports don’t give us all the details we need to properly track our team’s calling performance.
We’re hoping to have a report that shows, by agent and by day:
Total outbound dials
Calls that were answered/connected
Calls that went to voicemail or were not answered
Calls that resulted in a booking/appointment
Conversion or success rate based on the dialing activity
We’re wondering if this is something your development team could customize or build into a report for us, using the call data that RingCentral already captures.
Our main goal is to be able to see not just the number of calls being made, but how those calls are progressing into actual conversations and, ultimately, bookings. This would really help us measure the team’s calling activity and effectiveness.
Could you let us know if a custom report like this is possible, or if there’s another way to pull this level of detail from RingCentral?
Thank you for your help!