Analytics Abandoned calls
According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.
Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.
3
votes
Christopher Yuson
shared this idea
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Dylan
commented
Hi team, can you please notify me if this feature goes live. This is critical for accurate SLA reporting.