REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice
REFUSED Calls vs ANSWERED Calls, we don't know how many calls out of the REFUSED Calls were actually ANSWERED unless we look into the Call Logs and go through each and every call and count REFUSED Calls that were actually ANSWERED. 1 call should not be marked twice, 1 as REFUSED and 1 as ANSWERED, this creates a lot of doubts when reporting.
2
votes
Faisal
shared this idea
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Faisal
commented
Refused calls data is not available under Business Analytics, and under Performance Reports, its erratic.
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Faisal
commented
Refused Calls vs Answered Calls
