Settings and activity

11 results found

1. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jul 31, 2025

2. Include Audio File Attachments on RingCX Voicemail Notifications

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jul 31, 2025

3. Limited access to Call Logs / Recordings

   6 votes

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Kim commented  ·  Jul 16, 2025  ·  Edit…  ·  Delete…

   We want to provide call recording access to our managers, but to the user extensions only assigned to their team, not full access to all call recordings.

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4. Ability to Set Call Park Time Out Per Site

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jul 7, 2025

5. Ability to add all company contacts on Presence Keys

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  May 28, 2025

6. Option to filter working days across an entire month

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Feb 25, 2025

7. live transfer/warm transfer from a merged call

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 27, 2024

8. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Dec 16, 2024

9. Restrict Email Updates to Authorized Domains in User Profile

   13 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 14, 2024

10. Assign phone numbers to CCRN in MVP Admin

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Oct 31, 2024

11. Call Queue Prioritization from the same Primary Members

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 20, 2024