Settings and activity

14 results found

1. Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Oct 29, 2025

2. Option to Manually Trigger Early Firmware Updates for Desk Phones

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Oct 29, 2025

3. Allow RC Call Forwarding to Pending Port TNs

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   Kim shared this idea  ·  Oct 1, 2025

4. Option to Transfer RingCX Calls Directly to RingEX Ext's Voicemail

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jul 31, 2025

5. Include Audio File Attachments on RingCX Voicemail Notifications

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Jul 31, 2025

6. Limited access to Call Logs / Recordings

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Kim commented  ·  Jul 16, 2025  ·  Edit…  ·  Delete…

   We want to provide call recording access to our managers, but to the user extensions only assigned to their team, not full access to all call recordings.

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7. Ability to Set Call Park Time Out Per Site

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   Kim shared this idea  ·  Jul 7, 2025

8. Ability to add all company contacts on Presence Keys

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  May 28, 2025

9. Option to filter working days across an entire month

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Feb 25, 2025

10. live transfer/warm transfer from a merged call

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 27, 2024

11. Yearly Report for Calling Minutes Usage Per Month and Per Phone Number

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Kim shared this idea  ·  Dec 16, 2024

12. Restrict Email Updates to Authorized Domains in User Profile

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 14, 2024

13. Assign phone numbers to CCRN in MVP Admin

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Oct 31, 2024

14. Call Queue Prioritization from the same Primary Members

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 20, 2024