Current Behavior: The "Play Hold Time" feature will only play for callers after the first call in the queue (second, third, etc.) and they'll hear the queue time of the longest call in the queue (first queued caller), so if there are 10 callers in the queue, 2 - 10 will hear what call 1's (first queued caller) wait time has been. As in, the amount of time the longest call has been in the queue, so if caller 1 (first queued caller) in the queue has been in the queue for 30 minutes, the (second, third, etc callers) in a queue, will hear an estimated wait time of 30 min which is the wait time of caller 1 (first queued caller) in the queue.

Enhancement Request: The "play hold time" should calculate the waiting time and play it correctly for all callers, and not only the first caller on top of the queue.