Hello Team,

I’d like to submit a feature request on behalf of a customer who is using the Shared Contacts Directory feature.

Request:
Enable users (particularly Super Admins) to manually edit or delete individual contacts in the Shared Contacts Directory directly through the Admin Portal—without the need to download, modify, and re-upload the entire Excel file.

Background:
The customer is an IT partner currently setting up a new RingCentral account for a small business. He expressed concern over the current process, as it is inefficient and inconvenient, especially for smaller teams that need to make quick changes to individual entries.

The ability to directly edit or remove specific contacts within the Admin Portal would streamline the user experience and bring the system more in line with standard administrative expectations.

Impact:
Implementing this feature would:

Improve usability for IT partners and administrators

Reduce time and effort spent on routine contact management

Enhance the overall customer experience, particularly for small businesses

Please let me know if further details are needed. Looking forward to this being considered for future development.