Settings and activity
9 results found
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Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.
5 votesAn error occurred while saving the comment 
Dave
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8 votesDave
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15 votes
An error occurred while saving the comment Dave
commented
Please do this. It took us multiple weeks and people at support to sort out uploading the CSV file. There needs to be a simpler and better way, especially given we have new clients (contacts) joining our business every day, which currently need to be manually uploaded, and when done this way, do not sync across all of our RingCentral user profiles (creating duplicate contacts and messy data).
Dave
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25 votes
An error occurred while saving the comment Dave
commented
Smarter Contact Management: Editable Categories + Shared Client Directory for All Users
Managing contacts in RingCentral is unnecessarily difficult and inefficient. For growing organizations, we need flexible categories and shared visibility so client communication stays professional and streamlined.
Current Limitations:
-Company: shows all internal users in our org
-Guests: shows external RingCentral users (vendors, partners, project managers)
-Personal: shows Outlook sync or manually added contactsProblems:
-These categories cannot be customized to reflect how real businesses operate
-If I add a new client contact, only I can see it unless I go through the time-consuming CSV upload process
-This creates duplicate entries, inconsistent data, and an unprofessional experienceWhat We Need:
-Editable Contact Categories
“Company” = Internal users only
“Guests” can be renamed to “Clients” so everyone knows exactly where to go for client-facing numbers
“Personal” remains as-is (Outlook sync + individually added contacts)-Automatic Contact Sharing Across the Org
When any user adds a new client contact, it should immediately sync to all other users in the same organization
This eliminates duplicate entries, saves time, and ensures our directory is always accurate and up to dateWhy This Matters:
-Saves hours of manual uploads and CSV editing
-Prevents errors and duplicate client records
-Makes client communication smoother, more professional, and scalable
-Aligns RingCentral with real-world business workflows instead of forcing clunky workaroundsThis change would massively improve usability for every RingCentral customer managing large teams and client bases. Please vote this up so RingCentral prioritizes it.
Dave
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128 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about managing the shared directory of external contacts here!
Dave
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11 votes
An error occurred while saving the comment Dave
commented
This is really important and an item we have run across multiple times since porting over to RingCentral on 8/12/25
Dave
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61 votes
An error occurred while saving the comment Dave
commented
This critical path key client-facing agents in our company, like the sales team, district managers and director of locations - who are doing many of their own personal SMS communications with clients. Before reaching out to a client, we want these users to be able to see what our locations have been sending via SMS to clients prior to reaching out (via call, SMS on their user profile, and/or email). Without this visibility we risk communicating unclearly and unprofessionally to our clients. Because we are caring for their dogs with can break trust, diminish value and risk us losing the client all together.
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5 votes
An error occurred while saving the comment Dave
commented
This critical path to hold our locations, sales team and district managers accountable for for client communications. It is the best way for us to know if these individuals are taking proactive steps (doing their job) to be client centric and it allows us to know which users are doing it vs not so we can see if they are doing a good job (reward them, give them a next opportunity) or if they need to be replaced.
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216 votesDave
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Seamless Contact Sync: RingCentral Contacts Must Auto-Sync with Beetexting
Organizations using Beetexting with RingCentral need real-time contact sync to manage client communications effectively. Right now, this process is broken and creates unnecessary manual work.
Current Limitation:
-Contacts saved in RingCentral do not sync into the Beetexting contact list
-To get contacts into Beetexting, we must either:
Add them manually, or
Upload a CSV file
-This is inefficient and not real-time
-As new clients sign up, their contacts are not immediately usable for SMS in Beetexting
What We Need:
-Full Auto-Sync Between RingCentral and Beetexting
All contacts saved in RingCentral should automatically appear in Beetexting
Any new contacts added in RingCentral should immediately sync into Beetexting without manual uploads
-Real-Time Updates
If a contact is added, edited, or deleted in RingCentral, Beetexting should reflect that change instantly
Why This Matters:
Saves hours of manual CSV uploads
Eliminates errors and missed client entries
Ensures client-facing SMS communication is always up to date
Allows organizations to scale without breaking their texting workflows
This feature would dramatically improve client communication, efficiency, and trust in RingCentral + Beetexting as an integrated solution. Please vote this up so RingCentral makes contact sync seamless and automatic.