Caller ID information for numbers not saved in CRM.
Manually enter caller ID information for numbers not saved in CRM. Information only available to admins or other users as an option. Currently there is not a way to save caller ID info without it being a contact in the CRM. More specific the caller ID should remain hidden unless specific access if given. The contact info should only be available in reports for Super admins or admins.
I have identified hundreds of calls made to recorded lines to inflate call numbers. I need to enter an identifier or caller ID so it is clear to me when I run the reports. Currently I have to export and combine spreadsheets with caller ID info to ID them. I have to do this every time. Thank you! :)
1
vote
Breanna
shared this idea