Have The Option to Remove Inbound Calls in the Live report for Call Volume Widget
When Selecting Call Volume Widget on live reports inbound calls is automatically selected and cannot be removed. We would like to filter it out for the widget as the a customer only needs to filter the outbound calls.
3
votes
Niko
shared this idea
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Mark
commented
Option to remove this KPI as seen in the live report widget screenshot
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Mark
commented
Outbound sales teams do not need to see an inbound calls KPI. Unfortunately this is now mandatory to include on the live report. Please allow an option for this to be deselected!
