Access call log of other extension via the RingCentral app
"We require a configuration that allows selected team members to monitor the call activity/log (made and received) of other account extensions. This visibility must be accessible within the standard RingCentral app interface, bypassing the need for admin portal access."
4
votes
Juniber
shared this idea
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Liz
commented
Honestly this functionality is just common sense. Same as with a phone, you should be able to review all the calls that are taken by the business in one place. It should not require you to log into a computer to have access to all calls that are received.