Call screening reporting
A reporting function that can determine whether an outbound (or inbound) call was answered or declined specifically through the One UI/iOS Call Screening features available on the newest devices.
We would like to see out of all the calls that have this feature enabled, the percentage of customers who answered vs declined vs pushed to traditional voicemail.
Currently we can only use the trackers on ACE to give us an approximate data percentage of these calls, based on tracking the wording used by the Call Screening device.
2
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Zabi
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