Summary:
Request the ability for RingCX agents to view real-time queue statistics without requiring Supervisor or Analytics permissions.

Business Need:
Our "Contractor Care" group agents need visibility into their queue activity while they are logged in. Specifically, they need to see:

Which agents are currently logged into and available within their queue.
The current number of calls waiting in the queue.
Basic real-time queue status to help manage expectations and improve team coordination.

Current Limitation:
Today, this information is only available by granting Supervisor or Analytics access and creating Real-Time Widgets. This requires elevated permissions that also provide access to administrative functions and configurations, which we do not want agents to have.

Requested Enhancement:
Introduce an agent-level, read-only permission that allows agents to view predefined real-time queue statistics for only the queues to which they belong. This should not allow:

Access to Supervisor features.
Access to Analytics configuration or widget creation.
Access to queue administration or any other Contact Center configuration.

Expected Benefit:
This enhancement would improve agent awareness of queue conditions, reduce the need to involve supervisors for basic queue status, and enable organizations to provide operational visibility while maintaining the principle of least privilege and protecting administrative settings.