Expanded Business Analytics Access for Call Queue Managers
Description:
Allow managers to access Business Analytics reports for users or call queues outside their assigned queue without requiring Super Admin privileges.
Current Limitation:
Only Super Admins have full visibility across all users. Managers are limited to the users within their assigned call queues.
Requested Enhancement:
Add more granular Business Analytics permissions so admins can grant managers broader or specific reporting access without giving them full Super Admin access.
Benefit:
This would allow managers to monitor multiple teams or queues while maintaining appropriate security and role-based access controls.
2
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Nick
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