Request

Provide administrators with the ability to retrieve or export call logs associated with users after the user has been deleted.

Description

Currently, once a user is deleted, their associated call history may no longer be accessible through the standard call log interface. This creates a significant challenge when administrators need to retrieve historical call information for auditing, reporting, compliance, or investigation purposes.

The requested enhancement is to retain the call log records associated with deleted users and allow authorized administrators to search, view, and export those records.

Requested Functionality
Allow Super Admins or authorized administrators to search for deleted users.
Provide access to the deleted user's historical call logs.
Allow administrators to filter call records by the former user's name, extension, phone number, and date range.
Allow the call logs to be exported for reporting and record-keeping.
Preserve the association between the call records and the deleted user.
Ideally, provide a defined retention period for deleted-user call history.
Business Impact

This functionality would help customers maintain historical records for:

Auditing and compliance
Legal and regulatory requests
Customer disputes
Employee activity verification
Historical reporting and investigations

As a workaround, customers can export call logs before deleting users, but this requires advance planning and does not help when a user has already been deleted.

Priority

High – Historical call records can be critical for compliance, legal, and operational purposes.