Currently, RingCentral administrators have limited reporting options when analyzing call queue performance and membership across multiple queues. Additionally, reports within Adoption & Usage analytics cannot be saved for future use or automatically delivered on a recurring schedule.

It would be valuable to enhance reporting capabilities by allowing administrators to:

• Generate a single report across multiple call queues and their associated members.

• View queue membership, call activity, user participation, and usage metrics in one consolidated report.

• Filter reports by multiple call queues, sites, departments, or users.

• Save customized report configurations, including selected queues, members, filters, columns, and date ranges.

• Create report subscriptions with automated delivery schedules (daily, weekly, monthly, quarterly, or custom intervals).

• Deliver reports via email to administrators, managers, or distribution groups.

• Export reports in CSV, Excel, and PDF formats.