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83 results found

  1. Call detail export for the LOB Analytics

    We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

    2 votes

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    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  2. Analytics regarding Text Messaging/SMS

    SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

    328 votes

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    44 comments  ·  Adoption & Usage  ·  Admin →
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  3. Have service status notifications in other languages

    As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks

    1 vote

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