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184 results found

  1. remove ringcentral logo on reports

    The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  2. Please add Outbound KPI on call queue under Performance Reports

    Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    7 votes

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    Under Review  ·  1 comment  ·  Live Reports  ·  Admin →
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  3. Would like my dashboard named "Last month call summary" to default to last month.

    Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    5 votes

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    Under Review  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. Analytics regarding Text Messaging/SMS

    SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

    248 votes

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    Future Consideration  ·  31 comments  ·  Live Reports  ·  Admin →
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