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682 results found

  1. Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?

    4 votes
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  2. RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)

    2 votes
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  3. Currently, on the page "performance reports > users" when I select a site, only the graphic is updated. the table below still list all the call queues and users.This the view with no filter in the attached file : (Page no filter.png)This the view with a site filter applied : the table below the graphic is the same (page with site filter.png)When filtering the data on this page, the whole page should be filtered : both the graphics AND the table below.

    8 votes
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  4. Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).

    7 votes
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  5. Customers have been seeing false positive alerts on device alerts set in RC Analytics. This has been occurring when assigned devices have not gone offline but possibly suffered from a drop in network connection momentarily. This request is for an improvement on the accuracy of the device alerts going forward.

    1 vote
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  6. It would be nice to be able to attach the report to the email for subscribed business analytic reports instead of requiring the user to log in to download the data

    2 votes
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  7. Customer would like to have a feature where they can't just hear the call but to also monitor the screen activity of the specific user.

    1 vote
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  8. Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.

    4 votes
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  9. In the Ring Central analytics there is not currently a way to view the total number of active calls on your system. You can view the active calls in the quality tab, but you have to add the total number up yourself. This is fine, but being able to see a number of "10 Active Calls" or "37 Active Calls" that is constantly updated would be a good way of measuring peak times at a glance. This is especially helpful for my business as we are a utility company and peak calls usually means trouble around the corner. Adding this…

    1 vote
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  10. Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.

    3 votes
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  11. It would be useful to us if there is an analytic KPI for the time the user is dialing for outbound many of the users are hanging the phone a long time before dialing

    1 vote
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  12. We track the amount of calls our agents make every day. However, the agents themselves don't have a way to easily check how many calls they have made throughout the day. For example, an agent may need to check the amount of dials they've made after 4 hours of work to see how many more dials they need to make to reach their goal for the day. We want the agents to be able to view only their own amount of calls.

    1 vote
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  13. Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    2 votes
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  14. Customer would like to have an option for alerts for all calls for each extension.

    1 vote
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  15. need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day

    2 votes
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  16. We would love to have an option that can help us view & understand the reports - we would like to set up a business hours / after hours range for LOB Analytics Subscription Reports

    3 votes
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  17. I want to create an alert if a user does not exceed a certain conditional threshold. Example -> User's [answered + outbound calls] < 10 % of all users [answered+outbound calls]

    1 vote
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  18. Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.

    2 votes
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  19. Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they get another menu with four options 1 - Schedule information 2- Sales 3- ADA 4 - Complaints. I need a report that will tell me what option each customer pressed for the day/month etc.

    54 votes
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  20. Need to be more accurate in terms of call logs reporting . The report does not match the number of call sessions under Adoption and usage versus the call log reports. Need to have a setting where we can select the time in the date range to filter the data

    6 votes
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