736 results found
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Add Week-to-date as a date range filter for calls
Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
22 votes -
ability to filter call length greater than 120 seconds
that way we can filter unnecessary calls that didnt even lasted 120 seconds
1 vote -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
2 votes -
Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...
... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
2 votes -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
2 votes -
Live Reports and Performance Reports - Restrict data visibility
Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking
4 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Add "Forwarded To" information to an Analytics report.
Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
4 votes -
More detailed and accurate performance reports
There discrepancy between performance reports queue and users queue
There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the number on the total calls under the user on the same queue is less.
If we have a visibility to see the reason of the answered calls vs the total calls on the call queue user tab on analytics it will be beneficial for the customers that is managing the calls that is going to the…11 votes -
Update Metric on "Abandon (Hold)"
The Abandon (Hold) metric is misleading. It counts when a caller hung up while they were on hold which is perfect - this is what we want. However, it also counts other scenarios.
We have callers choose the customer service option from our IVR often. Many times, they need to speak with another department or someone specific. The customer service queue member will place them on hold prior to transferring the call. If the transferred call isn't answered, that counts toward the queue members Abandon (Hold) count. It doesn't matter if the caller leaves a voicemail for the intended extension…
1 vote -
list out status by agent
it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.
2 votes -
Video Recording - Daily/Weekly/Monthly Reports
Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.
4 votes -
Total numbers of calls connected and answered in analytic reports
As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports
2 votes -
track spikes in call volume
I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?
3 votes -
Report Subscription Customization
For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.
4 votes -
Analytics that allows admin to audit user's endpoint device.
Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.
7 votes -
App Adoption Report
It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.
5 votes -
Change Date Format When Downloading Audit Trail
When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.
6 votes -
set date refreshed in hours instead of actual time
Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports
1 vote
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