RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)
Customer wants to have a report in RingCX Analytics that shows Agent Name, Email Address and Status (Active or Inactive) that will tally to the total number of agents in Admin>Users.
Von Adarlo
shared this idea
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Vanessa
commented
Include Customer Email Addresses in Email Channel Reports
Description
Customers can submit requests through the email channel, but there currently does not appear to be a report or available field that exposes the customer’s email address associated with those requests.We need the ability to include the customer’s email address as a reportable field so that teams can identify and analyze requests originating from specific customers.
Requested Enhancement
Add a reportable Customer Email Address field for requests received through the email channel.Requirements
Expose the customer/sender email address as a reporting field.
Ensure the field is available when building or customizing reports.
Populate the field for requests created through the email channel.
Preserve the email address associated with the customer who submitted the request. -
Main main Jordan
commented
Another customer is requesting a Report that should show the inactive and active agents in RingCx
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Agent Name and Email Address are already available in RCX Analytics Historical Reporting.
Active and Inactive Agents is coming in Q4'24/Q1'25.
