Settings and activity

49 results found

1. Include Name & Number in Caller ID

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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3. Ability to export Agent Script from Studio

   27 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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4. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   24 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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5. RingCX Time Based Callback-in-Queue Offering

   19 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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6. RingSense Dashboard based landing page to drive adoption and insight

   53 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. Callback in Queue Recorded Caller Message

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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8. CNAM for RingCentral Contact Center

   13 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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9. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

   32 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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10. Add Glip / MVP messaging as a native channel in CXone

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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11. Expand Dashboard Widget to full detailed view

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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12. API library for Real Time Interaction Guidance

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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13. Option in Agent Interface to request supervisor assistance

    10 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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14. Manual Answer Skills

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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15. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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16. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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17. Simplified licensing & SKU model through a quote builder

    8 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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18. Option to place agent in unavailable state when working DFO interactions

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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19. Ability to Route Contact Center calls back to RingEX Queues

    10 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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20. Modification to UI in User Hub

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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