Settings and activity

178 results found

1. Call flip to cell phone number

   1 vote

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Anthony shared this idea  ·  Feb 16, 2024

2. Export user phones list

   10 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Feb 22, 2024

3. I would like to notifications on my samsung smart watch when I got a call, text, or message.

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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4. Remove Guest User in RC app/Admin Portal

   30 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Increasing number of logins on one extension

   22 votes

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   Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jun 15, 2023  ·  Edit…  ·  Delete…

   A feature for assigning a single digital line to multiple desk phones

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6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   668 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jun 6, 2023  ·  Edit…  ·  Delete…

   A feature in web portal for checking the RC app status if it is offline or online

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7. Calendar Presence Is On | O365 Outlook Calendar

   18 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Mar 17, 2023  ·  Edit…  ·  Delete…

   It would be grand to have a feature when a scheduled meeting in Outlook to automatically set the extension`s status to DND as well same like the scheduled meetings set in Outlook Ring Central

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8. Bulk delete for sms messages

   42 votes

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   17 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now on desktop and mobile, learn more here!

9. Block SMS/Text messages without blocking phone calls from the same number

   10 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Jul 11, 2022  ·  Edit…  ·  Delete…

   feature to block SMS

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10. Play announcement "press 1" on call Queue

    39 votes

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    Needs More Information  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Automatic Recording on RCV

    46 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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12. Remove ability for user to delete a recording of their own

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Feb 4, 2022  ·  Edit…  ·  Delete…

    Disable the extension feature for access and delete its own recorded calls

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13. Customize Play Announcement

    3 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Jan 21, 2022  ·  Edit…  ·  Delete…

    Requesting to have a feature being capable of customizing/ uploading greeting in the automatic call recording announcement

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14. Download the meeting recordings for users by an admin

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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15. Increase Data Retention of Analytics

    52 votes

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    Future Consideration  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Apr 1, 2022  ·  Edit…  ·  Delete…

    1 year retrievable data for analytics performance reports

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16. Share host Audio in RC Video in Desktop App

    188 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Phillip Liu responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

17. Ability to forward texts to multiple extensions/numbers

    23 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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18. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Click on a previous phone call and create a task out of it

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Download Multiple Faxes

    17 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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