Settings and activity

160 results found

1. Retain Caller ID information regardless of blind/warm transfer type

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   18 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version 22.2 or later

   
   

   This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

   Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

   
   

   This feature allows for caller ID to transfer in these scenarios.

   
   

   Warm/Consultative Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   
   

   Blind Transfer:

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

   - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

   
   

   The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

   
   

   Desk phones: Any Poly, Avaya or Unify models.

   RingCentral App: Version 21.4.30 or later

   RingCentral Mobile App: Version 22.1.10 or later

   RingCentral Phone App: Version… more

   Anthony supported this idea  ·  Apr 8, 2025

2. Pause/Mute Recording Option for Internal Calls

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Apr 3, 2025

3. Reply using SMS to the voicemail.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Mar 31, 2025

4. Use number assigned in message only extension as outbound caller ID

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Mar 28, 2025

5. DND visible on phone - on the physical phones

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Mar 26, 2025

6. Add the Session ID column to exported Expanded All - Detailed Call Log Reports

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Mar 21, 2025

7. Outbound caller ID schedule

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Mar 12, 2025

8. Recurring Meeting in RingCentral Video

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Mar 11, 2025

9. Auto update of user hours

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony shared this idea  ·  Mar 11, 2025

10. park location music configured to match hold music

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 10, 2025

11. Customize Time in Performance Reports

    32 votes

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    2 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 10, 2025

12. Phone call satisfaction feedback/survey

    12 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Mar 7, 2025

13. Identify keypress of third-party IVR

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Mar 6, 2025

14. RingCentral App Status

    11 votes

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    New  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Feb 12, 2025

15. Allow the incoming call blocking feature to message only extensions

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Feb 12, 2025

16. Sort extensions added in call recording

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Feb 10, 2025

17. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    60 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jan 30, 2025

18. Access to AI content

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony shared this idea  ·  Jan 29, 2025

19. MFA Validation

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jan 23, 2025

20. Super Admin Can View any Message/FAX/Voicemail

    60 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jan 23, 2025