Settings and activity

225 results found

1. bulk notification update

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jun 27, 2023

2. export detailed view report

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   Jenny shared this idea  ·  Jun 30, 2023

3. Report about the busiest times of day for inbound calls

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Dec 16, 2021

4. Company directory | possibility to block certain accounts

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Aug 15, 2023

5. Option to select single playback when using IVR menu

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jan 17, 2022

6. Analytics for Call Queue Manager

   9 votes

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   Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Feb 1, 2022

7. Option to separate SMS on main and direct number

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jan 6, 2022

8. Webinar Poll not showing in recording

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  May 3, 2023

9. Option to Bulk Download Recording

   29 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny shared this idea  ·  Jul 20, 2022

10. Transcription of recorded phone calls

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny commented  ·  Oct 10, 2023  ·  Edit…  ·  Delete…

    I just want to know if it's possible to have captions or subtitles from the other person when I'm on a call using the RING Central app.

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11. Call Waiting for iOS/Android

    2 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny commented  ·  Oct 12, 2023  ·  Edit…  ·  Delete…

    when on a mobile device and 2 calls come in at once, we are unable to pick which call we can answer. We are only able to answer the first call that came in.

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12. Call queue: Need phone not to ring again for 1 min after declining call

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Oct 15, 2023

13. Retain Custom Fax Covers

    14 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Oct 20, 2023

14. Digital line available for other ext as outbound caller ID

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny commented  ·  Oct 20, 2023  ·  Edit…  ·  Delete…

    Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.

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15. Option to still leave VM after forwarding call to call queue

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Oct 24, 2023

16. Increase Data Retention of Analytics

    57 votes

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    Future Consideration  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Mar 16, 2022

17. Easily add Contact Center numbers and RingCentral IVR extensions to the company directory

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny commented  ·  Jul 7, 2023  ·  Edit…  ·  Delete…

    We have several IVRs that would like to put their numbers into our RingCentral directory.

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18. Fax Usage By Line

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Oct 31, 2023

19. SMS logs | Check Group SMS

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Nov 3, 2023

20. Multiple devices management

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny shared this idea  ·  Nov 7, 2023