Settings and activity

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  1. 6 votes
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  2. 3 votes
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  3. 11 votes
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  4. 10 votes
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  5. 30 votes
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  6. 16 votes
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    Jenny commented  · 

    We deleted a user and now have her extension and number tied to a new user. In analytics, it is still showing the deleted user as making calls since her extension and number were given to the new user. Is there a way to rename this deleted user to show that she is deleted or is there a way to now show her at all in analytics rather than have the stats from that extension and number occur twice? (as both the deleted user and new user)

  7. 2 votes
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    Jenny commented  · 

    Have the ability to use any numbers as an outbound caller ID.

    Verbatim from the customer: Hello, i have a user who wants to be able to make calls from all company numbers from the RC app. Numbers are assigned to users, how do i do this without changing the assigned user?

  8. 3 votes
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    Jenny commented  · 

    We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.

  9. 97 votes
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  10. 2 votes
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  11. 2 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jenny commented  · 

    screenshot showing the exact behavior/feature that the customer wants to have

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  12. 4 votes
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  13. 5 votes
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  14. 11 votes
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  15. 118 votes
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    Jenny commented  · 

    I am trying to enable annotations so that when my employees share their screen with me I can annotate on what they are doing. I've looked up how to enable this in the admin console but the option isn't available under users or meetings. Please advise.

  16. 2 votes
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  17. 7 votes
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  18. 11 votes
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  19. 4 votes
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  20. 8 votes
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