Settings and activity
224 results found
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10 votes
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3 votesNew · 2 comments · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →
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Jenny
commented
Please also remove Annoying teams messages from RingCentral bots.
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3 votes
An error occurred while saving the comment Jenny
commented
I need to be able to add longitude and latitude for emergency location for some phones.
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12 votesJenny
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5 votes
An error occurred while saving the comment Jenny
commented
I currently receive email notifications when a voicemail is left on one of our extensions, but I do not want that email to contain caller ID information, as this is supposed to be an anonymous line. Can we have an option to edit the voicemail notification details?
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2 votes
An error occurred while saving the comment Jenny
commented
What we are looking for is a better resolution where calls disconnected by the customer are consistently tagged as abandoned (and not missed) across all reports, with no missed call notifications in those cases. This would help ensure fair tracking of agent performance, avoid skewing SLA numbers, and provide a more accurate picture of call activity.
Could you please check if this can be raised as a product/feature fix with the RingCentral product team, rather than just depending on a reporting workaround? This would really help improve reporting accuracy for our use case. -
2 votes
An error occurred while saving the comment Jenny
commented
Have an option to modify the information of the VM notif and remove the opt ext on to field.
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56 votesJenny
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4 votes
An error occurred while saving the comment Jenny
commented
Please also include an option to reduce/control the volume of the Play Call Recording Announcement for all calls
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9 votes
An error occurred while saving the comment Jenny
commented
Have an option to hide the DID on the IP phone or choose what to display. The phones are Yealink T46U and T33G.
Jenny
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8 votesJenny
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30 votesJenny
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9 votesJenny
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2 votes
An error occurred while saving the comment Jenny
commented
I currently use telus business connect which is on ring central. We are changing to use RC direct, and need to import all our text messages to the RC app. I have read articles and figured out to to export the texts from the telus business connect app, but its a JSON file and I cant figure out how to import that to RC. Please assist.
Jenny
supported this idea
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3 votes
An error occurred while saving the comment Jenny
commented
I currently use telus business connect which is on ring central. We are changing to use RC direct, and need to import all our text messages to the RC app. I have read articles and figured out to to export the texts from the telus business connect app, but its a JSON file and I cant figure out how to import that to RC. Please assist.
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6 votesJenny
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20 votesJenny
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17 votesJenny
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11 votesJenny
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32 votesJenny
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While in the Queue, our employees will sometimes forget that someone is in the Queue and they will just timeout and go to Voicemail. We are trying to avoid that. We are looking for a solution that will audibly alert the physical phone/phones onsite that someone is still in the queue.