← RingCentral Ideas

Settings and activity

215 results found

  1. Add ability to change Availability Status for individual and Queue from Desk Phone

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jenny supported this idea  · 

  2. import personal sms messages to ringcentral app

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    I currently use telus business connect which is on ring central. We are changing to use RC direct, and need to import all our text messages to the RC app. I have read articles and figured out to to export the texts from the telus business connect app, but its a JSON file and I cant figure out how to import that to RC. Please assist.

    Jenny supported this idea  · 

  3. To import old messages from another carrier to RingCentral after the porting.

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    I currently use telus business connect which is on ring central. We are changing to use RC direct, and need to import all our text messages to the RC app. I have read articles and figured out to to export the texts from the telus business connect app, but its a JSON file and I cant figure out how to import that to RC. Please assist.

  4. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jenny supported this idea  · 

  5. Improved Caller ID Display for Incoming Calls

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jenny supported this idea  · 

  6. Failed Fax Preview

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenny supported this idea  · 

  7. Please make that we could log in on extension to multiple computer applications

    10 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jenny supported this idea  · 

  8. Support for Arm Based Processors

    31 votes
    Implemented  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenny supported this idea  · 

  9. Ability to remove the deleted users from the performance report

    24 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    We deleted a user and now have her extension and number tied to a new user. In analytics, it is still showing the deleted user as making calls since her extension and number were given to the new user. Is there a way to rename this deleted user to show that she is deleted or is there a way to now show her at all in analytics rather than have the stats from that extension and number occur twice? (as both the deleted user and new user)

  10. All number is available for all users as outbound caller ID regardless if it is assign ed to an extension or not

    2 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenny commented  · 

    Have the ability to use any numbers as an outbound caller ID.

    Verbatim from the customer: Hello, i have a user who wants to be able to make calls from all company numbers from the RC app. Numbers are assigned to users, how do i do this without changing the assigned user?

  11. Allow access to change availability hours for a limited extension device

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jenny supported this idea  · 
    An error occurred while saving the comment
    Jenny commented  · 

    We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.

  12. Disable "AI is taking notes" when on call

    139 votes
    35 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Jenny supported this idea  · 

  13. Bulk add of video pro user

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jenny shared this idea  · 

  14. Update IVR Menu Set Up

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    screenshot showing the exact behavior/feature that the customer wants to have

    Jenny shared this idea  · 

  15. SMS/MMS feature for free trial account

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenny supported this idea  · 

  16. Persist - Add support for SIP Trunking

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jenny supported this idea  · 

  17. SMS Opt-Out

    16 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jenny supported this idea  · 

  18. Improve annotations so they don't automatically disappear

    118 votes
    Planned  ·  18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    An error occurred while saving the comment
    Jenny commented  · 

    I am trying to enable annotations so that when my employees share their screen with me I can annotate on what they are doing. I've looked up how to enable this in the admin console but the option isn't available under users or meetings. Please advise.

  19. Name Recording in Directory

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jenny shared this idea  · 

  20. Send email notifications specifically for failed outgoing faxes.

    9 votes
    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Jenny supported this idea  · 
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